Contact Etauk.com
24/7 support for UK ETA applications
At Etauk.com, we’re experts in the UK ETA application process. We’ve already processed thousands of applications since the system was launched in 2023.
Our specialist team is here to help, whatever stage of the ETA application process you’re in. Check the information below for extra support.
Customer support at your service
- Get in touch with us 24/7/365
- Our team speaks 15+ languages, including English, German, and Spanish
- We’ll get back to you within 72 hours
If you’ve already applied for the UK ETA
ETA application progress
Most applicants get approval within 24 hours. If you need to check the status of your application, reach out if you haven’t heard back about the progress of your ETA.
Unsuccessful applications
If your UK ETA is rejected for any reason, we offer a full refund. Request your refund today from our friendly Customer Support team.
If you need to apply for the UK ETA
Check your ETA eligibility
Not sure if you can apply for the UK ETA? Check the list of eligible countries and the documents you need.
I want to share feedback with Etauk.com
We’re proud of our record for exceptional customer service and efficient ETA processing. Our mission is to make the ETA process as smooth as possible.
At Etauk.com, we’re always striving to improve our customer experience. If you have any suggestions, please share them with us.
Frequently asked questions about the UK ETA
Before your trip
My country does not appear on the list of UK ETA-eligible countries. What should I do? Toggle faqs
If you’re a passport holder of a certain country and it does not appear on the dropdown list on the application form, you are not eligible for the UK ETA. You can apply for a visit visa through the UK government website.
If you’re travelling to the UK with a visa, do you need an ETA? Toggle faqs
All passengers need either a visa or an ETA to enter the country. The only exceptions are British and Irish citizens. From April 2025, citizens from around 80 countries need to get an ETA before travelling to the UK.
If you’re not eligible for the ETA, you must apply for a visa. Visa holders don’t need an ETA.
Will I be refused entry to the UK if I do not have an approved ETA? Toggle faqs
For citizens of eligible countries, the ETA is required for entry to the UK. Airlines will be responsible for verifying that eligible passengers have the right travel documents before boarding. If you do not obtain an ETA, you may be denied boarding.
When will EU citizens need an ETA to travel to the United Kingdom? Toggle faqs
The UK’s plans to expand the ETA scheme state that it will be a necessary requirement for all visa-exempt travellers by 2025. This excludes British citizens and residents, as well as Irish nationals. Starting 2 April 2025, all European visitors will need ETA approval.
Where in the UK is an ETA required? Toggle faqs
ETA requirements are relevant for land borders, airports, and seaports in the United Kingdom. This comprises England, Wales, Scotland, and Northern Ireland. You do not need an ETA for the Republic of Ireland, as it’s not part of the United Kingdom.
ETA application
Do I need to apply for a new ETA each time I go to the UK? Toggle faqs
No, your ETA is a multiple-entry travel permit. It allows you to stay in the UK for up to 6 months at a time and is valid for 2 years. Note that your ETA is linked to your passport. If you change your passport, you’ll need to complete a new ETA application.
Is the UK ETA equivalent to the EVW? Toggle faqs
The formerly used Electronic Visa Waiver (EVW) has been replaced by The Electronic Travel Authorisation (ETA). It’s no longer possible to get an EVW. You must apply for an ETA instead.
I have a last-minute trip to the UK. Can I get my UK ETA in time? Toggle faqs
Opt in for our Priority service to get your approved ETA in just 1 hour. It’s designed for spontaneous trips and urgent requests.
I need to correct some information on my application. What should I do? Toggle faqs
If you made a mistake in your application, please contact us as soon as possible. We’ll take care of fixing any errors if your ETA hasn’t already been processed.
Can I submit the documents in any format? Toggle faqs
With Etauk.com, you can submit documents, like your ID photo, in any format. If necessary, we’ll change the format and size to meet the official requirements.
Can I apply for an ETA on someone else’s behalf? Toggle faqs
Yes, you can apply for an ETA for someone else. Make sure to input their passport details and personal information carefully.
Do children need a visa to travel to the UK? Toggle faqs
Yes, children also need a UK ETA. As a parent or guardian, you can complete the application on behalf of your child. Make sure you complete the form with the minor’s passport details.
Haven’t found the answer you were looking for?
It’s easy to contact our dedicated Customer Service department. To get in touch, send us an email at info@etauk.com, or fill out our Contact Form by clicking the button.
Remember to include as much information as possible in your message, so we can best help you. Our dedicated team is ready to assist you and help resolve any issues quickly. We’ll be in touch in 72 hours or less.
